Privacy Policy
Last updated: January 2025
1. Introduction
SynapseNet ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lead generation and online advertising platform.
2. Information We Collect
2.1 Information You Provide
- Contact information (name, email, phone number, company details)
- Business information (industry, company size, target audience criteria)
- Account credentials and preferences
- Communication preferences and feedback
2.2 Information We Collect Automatically
- Usage data and platform interactions
- Device information and IP addresses
- Cookies and similar tracking technologies
- Campaign performance and analytics data
2.3 Lead Data
We collect and process prospect information through our advertising campaigns, including contact details, demographic information, and behavioral data necessary for lead qualification.
3. How We Use Your Information
We use collected information to:
- Provide and improve our lead generation services
- Qualify and deliver leads that meet your criteria
- Optimize advertising campaigns and targeting
- Communicate with you about our services
- Analyze platform usage and performance
- Comply with legal obligations
- Prevent fraud and ensure platform security
4. Information Sharing and Disclosure
4.1 With Clients
We share qualified lead information with our clients as part of our service delivery. This includes contact details and qualification data for prospects who meet the client's specified criteria.
4.2 With Service Providers
We may share information with trusted third-party service providers who assist in platform operations, including:
- Advertising platforms (Google, Facebook, LinkedIn)
- Analytics and data processing services
- Cloud hosting and infrastructure providers
- Customer support and communication tools
4.3 Legal Requirements
We may disclose information when required by law, court order, or to protect our rights, property, or safety.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Access controls and authentication systems
- Regular security audits and monitoring
- Employee training on data protection
- Incident response procedures
6. Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations. Lead data is typically retained for:
- Active campaigns: Duration of the campaign plus 12 months
- Client account data: Duration of relationship plus 7 years
- Analytics data: Aggregated and anonymized for up to 5 years
7. Your Rights
Depending on your location, you may have the following rights:
- Access to your personal information
- Correction of inaccurate data
- Deletion of your information
- Restriction of processing
- Data portability
- Objection to processing
- Withdrawal of consent
8. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain user sessions and preferences
- Analyze platform usage and performance
- Deliver targeted advertising
- Improve user experience
You can control cookie settings through your browser preferences.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
11. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, sold, or disclosed, and the right to delete personal information.
12. European Privacy Rights
Individuals in the European Economic Area have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, and data portability.
13. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Your continued use of our services after changes constitutes acceptance of the updated policy.
14. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, please contact:
Miguel Angel Sanchez
Privacy Officer
44, Mount Road
Hayes, England, UB3 3LJ
Email: [email protected]
Phone: +447207972799